These Terms & Conditions of use are governed
by the law of Hong Kong and you and we agree use the Hong Kong courts
if there is any dispute between us.
If any part of these Terms & Conditions of use is found to be
invalid by law, the rest of them remain valid and enforceable.
Terms & Conditions for buying goods online
Welcome to the Hkzul.com. By placing an order using this service you
are accepting these Terms & Conditions. Please read these Terms
& Conditions before placing an order.
In these Terms & Conditions
"We" and "us" means of Valentine jewelry . Hkzul.com
is a trading name of Valentine jewelry , Hong Kong.
"You" means the person placing an order.
"The contract is agreed" - by completing and submitting
an electronic order form, you are making an offer to purchase goods
which, if accepted by us, will result in a binding contract. An acceptance
email from us confirms that the contract is formed.
"Working days" means all days other than Saturdays, Sundays
and statutory and public holidays.
By using the website to buy goods online, you confirm that you are
at least 18 years old, or, if you are under 18, that you are accessing
the website with the consent of your parent or guardian. We do not
sell goods to children online, but we do sell children's goods for
purchase by people over 18.
Ordering, cancelling before despatch
and returning after despatch
Ordering
Please see our ordering online is easy guide for instructions on placing
an order.
By completing and submitting an electronic order form, you are making
an offer to purchase goods which, if accepted by us, will result in
a binding contract. Please note orders will only be despatched once
we have authorisation from your payment card issuer. We will not be
liable if there is a delay, and we will not accept your order if payment
is not authorised. Certain steps must be followed for a contract to
be formed, as described below.
After you have placed your order:
1. We will send you, as soon as possible, an email to acknowledge
your order. It will confirm which goods you have ordered. This email
is not an order acceptance from us.
2. When we despatch your goods from the warehouse, we will send you
a confirmation email. This means we formally accept the order, and
are obliged to complete the contract.
We do not have to accept your order, and for example, we will not
accept your order if:
• we do not have the goods in stock
• your payment is not authorised
• there is an error on our website regarding the price or other
details of the goods
• you have cancelled it in accordance with the instructions
below
We reserve the right to refuse any order.
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it
at any time before we despatch it. Please see the Contact us page
for our telephone number. You will need to give us your name and address
details, as well as your order number to cancel your order.
If you cancel part of an order the postage and packaging charge is
recalculated on the price of the goods you keep.
Returning goods after despatch
Cooling off period
When you order from us online, you are entitled to a cooling off period
after despatch, when you can return your goods without any penalty.
Our cooling off period is 10 days, which includes any statutory cooling
off period.
This period starts the day the contract is agreed (i.e. you receive
an email from us saying we have despatched your order) and ends 10
days after the day following delivery of the goods.
Certain items are excluded from the cooling off period guarantee,
unless we are at fault. These are personalised or engraved items and
pierced jewelry .
Returning goods
Please refer to our Returns & Exchanges page for details of how
and where to return goods.
If you wish to return goods you have a duty to keep them in your possession
and to take reasonable care of them until you return them. Goods must
be returned in their original condition, including immediate packaging,
within the cooling off period.
Product availability
Pricing and payment
Prices throughout the website are quoted in US $. Packing and delivery
costs will be added to the total price of your goods.
While we make every effort to ensure that the goods shown on our website
are currently available at the price shown, we cannot guarantee that
this will always be the case. If goods you have ordered are unavailable,
you will be notified as soon as possible.
The price you pay is the price of the goods shown at the time you
place your order, even if the price of the goods has since changed.
Your payment card will be debited for your order on the day that we
despatch your goods.
eCatalogues
Please note that prices, offers and competitions mentioned in our
eCatalogues are only valid for that date. We cannot guarantee to honour
the prices shown in the eCatalogue(s) if you order after this date,
however the current price for any product will always be shown on
the product detail page on the website.
Special Offers Terms & Conditions
Free gift offers valid while stocks last.
If you return an item under our 10 day cooling
off period which you received with a free gift, you must return both
the item you paid for and the free gift. Your legal rights remain
unaffected.
Unwanted free gifts are not eligible for exchange or refund. Your
legal rights remain unaffected.
Where an offer mentions that an item is reduced in price, eg: half-price,
the discount will be calculated at checkout before any postage or
packaging charges are applied.
Delivery information/Shipping Information
We understand how important it is for you to receive your jewelry
purchase promptly and safely. At Valentine Jewelery, our priority
is to serve your needs in the manner you request.
Shipping Options
Valentine Jewelery offers the following
shipping options for every purchase. For your protection, all shipments
are insured for their full list price.
FREE Insured FedEx Service
A Free Shipping option is offered on all orders. Items that ship with
the Free Shipping option are sent via FedEx Ground Delivery Service
and usually take approximately 4-7 days for delivery.
Insured, Express Saver and Priority Shipping
We also offer expedited shipping options. Please review shipping options
within the checkout section for pricing and delivery schedules.
International Shipping
We do offere International Shipping on all Items. Please note that
you will be responsible for any Customs Duties that are applied during
package clearance once it crosses the United States border.
Shipping Policies
In order to serve you better, we would like to explain our shipping
policies:
Addresses
All deliveries must be made to a physical address
Deliveries
Please note that orders received after 3:00 PM EST will be processed
the following business day. While determining the arrival day of your
purchase, count business days only. The first shipping day will be
the day after your order is processed.
Requests for alterations
If you have made an alterations request for your purchase -- such
as ring or bracelet sizing -- please allow 5 business days to process
your special requests. We will always notify you by email of any changes
in your account status.
Should you have any further questions or concerns regarding our return
policies, please contact us at info@hkzul.com
Store pick-up
We will email you when your order is packed and ready to be delivered
to your chosen store. We will email you again a few days later to
let you know that your order is on its way to the store, and will
be there in the next 2 days.
Please go to your selected store to collect your item within 35 days.
For your security, the person who placed the order must come to collect
the goods, with the payment card used to place the order.
Refund policy
Faulty goods
The procedures, set out here, to return goods do not affect your statutory
rights. If you do receive faulty goods, please contact us.
Exclusions
Please note certain goods cannot be returned unless we are at fault.
These are personalised or engraved items and pierced jewelry .
Returning a gift
Cash refunds for gifts can only be made to the payment card used to
purchase the goods. So if you buy a gift online, the recipient will
not be able to get a cash refund if they want to return the goods.
Changes to Terms & Conditions for buying
goods online
We reserve the right to change these Terms &
Conditions for buying goods online from time to time. If this happens,
we will notify you by posting the new Terms & Conditions for buying
goods online on the website. If you do not wish to be governed by
the revised Terms & Conditions for buying goods online, you must
not place any further orders.
These Terms & Conditions for buying goods online are governed
by the law of Hong Kong and you and we agree to use the Hong Kong
courts if there is any dispute between us.
If any part of these Terms & Conditions for buying goods online
is found to be invalid by law, the rest of them remain valid and enforceable.
Registered office:
Valentine jewelry
UNIT 706A,
CHUANG’S HUNG HOM PLAZA
NO. 83 WUHU STREET
HUNG HOM, KOWLOON
HONG KONG
Privacy
policy
We understand that privacy is important to you,
and we promise to look after your personal information. Any personal
information you provide to us will only be used and recorded in accordance
with the Data Protection Act. We will not sell any information about
you to any other party.
What information do we collect
from you?
We will only have information
about you if you willingly provide it. The information you provide
is referred to as personal information. Please make sure you update
your personal information if any of your details change.
In order to do any of the following, you will need to provide us with
certain details:
• place an order
• sign up for e-newsletters
• enter competitions
• take part in a survey (in this instance, your details will
be passed to a third party for research purposes only)
• give feedback to us
The details you provide may include your name, email address, delivery
address, telephone number, credit or debit card number and the card's
expiry date.
How will we use it?
We will use this information to fulfil any order and to communicate
with you when necessary. If you provide us with your debit or credit
card details, we will record them so that you can save time and use
them when you next order with us.
We may also use your personal information to contact you about news
and offers that we think may interest you, or to tell you if we change
anything important about how the website works, or the terms of use
of the website.
If you decide at any point that you no longer wish to receive messages
of this nature, please Contact Us and send an email to let us know.
Alternatively, click to unsubscribe at the bottom of any of the emails
you receive.
Please note that if you telephone us, calls may be recorded for training
purposes.
Will we share your personal information with anyone else?
We may want to share your personal information with other reputable
companies and businesses working with us, such as our email provider.
We will never release your personal details to any outside company
for mailing or marketing purposes.
Payments on the website are processed by a third party, which adheres
to the privacy policy that is set out here. We have a non-disclosure
agreement with this third party, and they are certified by all the
major card issuers to hold details securely.
How long will we keep your information?
We will only keep your personal information for as long as necessary
and consistent with the purpose for which you have given it to us.
Except where needed to respond to a query from you or fulfil an order,
we will delete your personal information on request by you.
What are 'cookies' and how do we use them?
When you place an order on the website and enter your name and details,
you will become a recognised user, and we will send a cookie to your
computer. A cookie is a small file that may be placed on your computer's
hard disk for record-keeping purposes. Cookies do not contain any
information that can personally identify you. They help us to recognise
you when you visit the website and make use of the service so that
the service can be tailored to your needs. Our email provider may
set cookies on your browser if you open an email they send you on
our behalf.
By using cookies, we can make your online experience more efficient.
For example, they allow you to store your chosen items in your shopping
basket, without losing them between visits, and to make the checkout
process faster by having your card and delivery details ready to use.
We will also use cookies for the compilation of certain statistics
(which do not identify you personally) relating to the use of the
website. Such information may include the number of visits, average
time spent, and other statistics relating to the website.
You may see Hkzul.com adverts on other websites. For these adverts,
we will be using software that may set a cookie to your browser. This
software will allow us to monitor if you see our adverts, if you click
on them and if you go on to buy from our website.
You may set your browser to notify you when you receive a cookie,
giving you the chance to decide whether or not to accept it. If you
decline to accept a cookie, some web pages may not function properly
or you may not be permitted to access certain services offered on
the website.
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Safe shopping at Hkzul.com
At Hkzul.com we are committed to protecting you
against unauthorised transactions and ensuring that our payment process
is as safe and secure as possible.
We will take all reasonable measures to keep
your personal information, order and payment details secure. However,
we cannot be held liable if an event beyond our control results in
loss to you.
Children
By using the website you confirm that you are at least 18 years old,
or, if you are under 18, that you are accessing the website with the
consent of your parent of guardian. We do not sell products to children,
but we do sell children's products for purchase by adults.
